Insufficient Funds
Top-up & wait


Solution: Top up your card.

Topped your card?
Great, our system will automatically try to place your order again shortly.

Expired Card
update payment method


Solution: Update payment method on your account & subscription

Step 1 – Add New Payment Method
– Go to:
My Account > Payment Methods
– Add new Payment Method
– Select “Make Default”

Step 2 – Update Payment Method
Go to My Subscriptions > View
– Click “Change Payment”
– Update your Payment Method here

Individual Bank Rules
Contact Bank


Solution: Contact your bank and allow recurring charges.

Card not expired & has sufficient funds and your payment is still failing? Some banks flag recurring payments for security reasons, in these cases you may need to contact your bank to permit recurring charges from The Tea Club.

How do I change my payment method?

Your account has a default payment method and a payment method for each active subscription.

Changing Default Payment Method 

  1. Login and click “My Account”
  2. Click “Payment Methods”
  3. Add Payment Method
  4. Click “Make Default” on your new payment method
  5. This will update the default Payment Method on future orders.

Changing Payment Method on Active Subscriptions

  1. Add a New Payment Method (follow steps above)
  2. Login and click “My Account”
  3. Go to “My Subscriptions” and click “View”
  4. Click “Change Payment” and change your Payment Method here.

Questions? Send us an email at members@theteaclub.com

Default Payment Method

Inactive Account?

To reactivate a recently “inactive” account, please fix your payment method by using one of the solutions above and wait 3-5 business days for your account to become re-activated.

Please contact us for help if you are experiencing any of the following:

○ Account inactive for longer than 2 weeks
○ Account inactive after 5 days of updated payment
○ Account inactive without failed payment
○ Subscription stopped without cancelling

Contact us

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