Insufficient Funds
Solution: Add Funds

Topped your card?
Great, our system will automatically try to place your order again shortly.

Expired Card
solution: update payment method

You can do this from the My Subscriptions page here.

Update Payment Method
Individual Bank Rules
Solution: Contact Your Bank

Valid card with sufficient funds still not working?
Banks may flag recurring payments for security reasons. Please contact your bank and accept recurring charges from Dollar Tea Club.

How do I change my payment method?

Your account has a default payment method and a payment method for each active subscription.

Changing Payment Method on Active Subscriptions

  1. Login and click “My Account”
  2. Go to “My Subscriptions” and click “View”
  3. Click “Change Payment” and change your Payment Method here.

Questions? Contact Us

Inactive Account?

To reactivate a recently “inactive” account, please fix your payment method by using one of the solutions above and wait 3-5 business days for your account to become re-activated.

Please contact us for help if you are experiencing any of the following:

○ Account inactive for longer than 2 weeks
○ Account inactive after 5 days of updated payment
○ Account inactive without failed payment
○ Subscription stopped without cancelling

Contact us

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