Bank Rules
Solution: Call Your Bank

Payment failed on a working card with sufficient funds?

Contact your bank and ask them to accept charges from Dollar Tea Club.

Insufficient Funds
Solution: Add Funds

Topped up?
Great, we’ll retry your payment shortly.

Update Payment Method
Expired Card
solution: update card

You can do this from the My Subscriptions page here.

How do I change my payment method?

Your account has a default payment method and a payment method for each active subscription.

Changing Payment Method on Active Subscriptions

  1. Login and click “My Account”
  2. Go to “My Subscriptions” and click “View”
  3. Click “Change Payment” and change your Payment Method here.

Questions? Contact Us

Inactive Account?

To reactivate a recently “inactive” account, please fix your payment method by using one of the solutions above and wait 3-5 business days for your account to become re-activated.

Please contact us for help if you are experiencing any of the following:

○ Account inactive for longer than 2 weeks
○ Account inactive after 5 days of updated payment
○ Account inactive without failed payment
○ Subscription stopped without cancelling

Contact us

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