Insufficient Funds
Add Funds & Wait


Solution: Top up your card.

Topped your card?
Great, our system will automatically try to place your order again shortly.

Expired Card
update payment method


Solution: Update payment method on your account & subscription

You can do this from the My Subscriptions page here.

Individual Bank Rules
Contact Your Bank


Solution: Contact your bank and allow recurring charges.

Valid card with sufficient funds still not working? Some banks may flag recurring payments for security reasons. We suggest contacting your bank and permitting recurring charges from Dollar Tea Club.

How do I change my payment method?

Your account has a default payment method and a payment method for each active subscription.

Changing Default Payment Method 

  1. Login and click “My Account”
  2. Click “Payment Methods”
  3. Add Payment Method
  4. Click “Make Default” on your new payment method
  5. This will update the default Payment Method on future orders.

Changing Payment Method on Active Subscriptions

  1. Add a New Payment Method (follow steps above)
  2. Login and click “My Account”
  3. Go to “My Subscriptions” and click “View”
  4. Click “Change Payment” and change your Payment Method here.

Questions? Contact Us

Inactive Account?

To reactivate a recently “inactive” account, please fix your payment method by using one of the solutions above and wait 3-5 business days for your account to become re-activated.

Please contact us for help if you are experiencing any of the following:

○ Account inactive for longer than 2 weeks
○ Account inactive after 5 days of updated payment
○ Account inactive without failed payment
○ Subscription stopped without cancelling

Contact us

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